Thank you for choosing WEST WICKHAM DENTAL PRACTICE.
We are always pleased to assist our clients whenever we can and if you have any queries or need clarification, please contact us and a member of staff will be happy to help you. West Wickham Dental Practice does not have a contract with the NHS and all treatments are provided on a private basis only.
- Treatment Planning
- Consent Forms
- Late Cancellation or Missed Appointments
- Late For Appointments
- Complaint’s Policy
We aim to provide a clean and safe environment in keeping with current GDC and CQC requirements. Our surgeries are equipped the latest technology that together with using quality materials will allow optimum clinical results.
Once your treatment plan has been agreed with the dentist, we will provide printed details of your plan. If this plan is amended, we will inform and discuss this with you. If there are any points on your treatment plan that you wish to query, please do not hesitate to ask us, before the appointments for actual treatments are made.
Certain treatments will require completion of a written consent form. This is in order to explain the treatment, aftercare and any risk to you thoroughly, before any of these treatments are carried out.
West Wickham Dental Practice require fees to be settled at the appointment where treatment is provided. Where treatment incurs a laboratory fee, at least 50% of the total fee is due at the appointment. Fees for certain treatments like Dental Implants and Clear Aligner® are taken in staged payments at each visit. We will discuss and plan a schedule of payment for you.
Late Cancellation or Missed Appointments:
West Wickham Dental Practice reserves the right to charge in the event of a missed appointment or an appointment cancelled with less than 24 hours notice. For appointments longer than 1 hour, we require at least 72 hours.
Late For Appointments:
We understand that there may be instances when patients, for a good reason, are unable to attend their appointments on time. The practice would require a phone call to make us aware of the delay. Depending on the type of appointment, if you are more then 10-15 minutes late, you may be asked to reschedule the appointment.
At West Wickham Dental Practice we always take complaints about any aspects of our services very seriously, in order to ensure that every patient has only the very best experience at all times. Complaints can be made in writing, or via email through our online website contact form, by the patient or by an authorized person on the patient’s behalf with the practice manager/principal dentist. Complaints should be made to the ‘West Wickham Dental Practice Management’, and should be clear, so that they can be dealt with efficiently. For our full complaints procedure and policy, please ask a member of our reception team or download a copy here.